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Tuning Q&A Get all your questions answered. A: Congratulations and thanks for your business. The next step is to fill out a build sheet, this will be found on the nav bar drop down in the tuning software section you are using Q:It's been [insert time frame here] and I haven't heard anything from Ryan nor has my order changed from "processing". What's the deal? A: Depending on workload, orders can take up to approximately 14-18 business days to ship. In many cases they ship faster than that, however that is not always the case. Ryan does not tune full time and is away 12-18 days a month with other commitments outside of FRP, so managing shipping can be challenging at times. Q: I have a 96-2003 model year vehicle and I need custom tuning....and I don't want to use anyone else. What are my options? A: Your options are to either drive or trailer the vehicle to Houston, TX where Ryan can tune it in person, or to coordinate with Ryan to drive or fly in for in-person tuning. Dyno tuning is a separate charge....please contact Ryan directly at Q: What are my options for a 1995 and older Mopar? A: Short answer- OBD2 swap, carb, or standalone. Q: Does FRP offer standalone tuning support? A: Yes we do, on a case-by-case basis. We have done most of the Megasquirt starter tunes for the Dakota RT community. Please contact us via email for pricing. Q: What's the FRP Refund/Warranty Policy? A: We have a case-by-case refund policy. If a customer for whatever reason starts mentioning refunds, or taking up a claim with Paypal, our usual response is to refund accordingly and cut all ties with the customer immediately. We take what we do seriously, and when a customer decides to threaten us with action that will unfairly tarnish our reputation, we take action that will leave the customer whole and protect our name. FRP is not responsible for issues caused from neglect or lack of maintenance. There is inherent risk in modifying vehicles, especially older ones, and sometimes mechanical problems arise during the tuning process (O2 sensor codes, bad Idle Air Controllers, etc.) . There is a common misconception that if it happened during or immediately after the tuning process , "it must be the tuner's fault" . Although sometimes mistakes do happen (rarely), the customer must be willing to work with Ryan to ensure things go smoothly. We simply cannot warranty tunes/motors. It would be impractical to do 5 vehicles and make $1500 (before taxes, mind you); and be liable for $35,000 worth of motors. There are way too many variables ranging from leaks, maintenance, bad plugs, coil packs, bad fuel pumps, weakness of stock pistons/rings, all the way to machining and tolerance variables on built motors. Paying for a tune constitutes signature of the following waiver/release : |
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